Terms and Conditions

By completing an online booking, accepting these Terms and Conditions, making payment and storing Goods at Barn to Box, you enter into a legally binding agreement with Barn to Box Ltd.

Facility Owner: Barn to Box Ltd (“Barn to Box”, “we”, “us” or “our”)

Facility Address:
Stretton Hall Farm
Newmarket Lane
Clay Cross
Derbyshire
S45 9AP

Email: info@barntobox.co.uk

The Customer must notify Barn to Box as soon as reasonably practicable of any change to their name, postal address, email address or telephone number.

These Key Points summarise important parts of this Agreement but do not replace the full Terms and Conditions.

Contract Type
This is a rolling monthly storage agreement which continues until terminated by either party in accordance with these Terms and Conditions.

Notice to End the Agreement
You may terminate your storage agreement at any time by giving notice through your Customer Portal or in writing. No further monthly storage charges will become payable after your notice has taken effect, provided all outstanding Charges have been paid and the Unit has been vacated. Access to your Unit will continue until the end of your paid storage period unless your access is suspended under these Terms.

Ownership of Goods
You confirm that you own the Goods placed into storage or have the legal authority to store them.

Payment
Storage Fees are payable monthly in advance by recurring card payment or another payment method approved by Barn to Box.

Failure to make payment may result in your digital access being suspended and, if payment remains outstanding, Barn to Box exercising its rights under these Terms and Conditions.

Insurance
All Goods are stored entirely at your own risk.

You must maintain insurance covering the full replacement value of your Goods throughout the storage period.

During the booking process you must either:

If you choose to rely upon your own insurance, you acknowledge that Barn to Box does not verify the existence or adequacy of that insurance and accepts no responsibility if such insurance is invalid, insufficient or has lapsed.

You must not store any prohibited, dangerous, illegal or environmentally hazardous Goods, including but not limited to:

A full list of prohibited Goods forms part of these Terms and Conditions.

Access to the Facility is controlled electronically using Barn to Box’s digital access system.

You are responsible for keeping your access credentials secure and must immediately notify Barn to Box if your mobile device or access credentials are lost, stolen or compromised.

Barn to Box provides storage space only.

Barn to Box does not take possession of your Goods.

Subject to applicable law, Barn to Box’s liability for loss of or damage to Goods is limited to £100 per storage agreement.

1.1 Subject to payment of all Charges and compliance with these Terms and Conditions, Barn to Box grants the Customer a personal, non-exclusive, non-transferable licence to use the allocated Storage Unit for the storage of permitted Goods.

1.2 The Customer shall use only the Storage Unit allocated by Barn to Box unless Barn to Box agrees otherwise in writing.

1.3 The Customer warrants that:

a. they own the Goods; or

b. they have full legal authority to store the Goods and to enter into this Agreement on behalf of the owner.

1.4 Where more than one Customer enters into this Agreement, each Customer shall be jointly and severally liable for all obligations arising under it.

2.1 Barn to Box provides storage space only.

2.2 Barn to Box:

a. does not take possession of the Goods;

b. does not become a bailee, warehousekeeper or custodian of the Goods;

c. has no knowledge of the nature, condition or value of the Goods except where disclosed by the Customer or discovered in accordance with these Terms;

d. grants a licence only and does not create any tenancy, lease or other interest in land.

2.3 All published unit sizes and dimensions are approximate.

Reasonable variations shall not constitute a breach of this Agreement.

The Customer agrees to pay:

The monthly Storage Fee shown during the online booking process, or as subsequently varied in accordance with these Terms and Conditions.

Storage Fees are payable monthly in advance by recurring payment.

Payment is not treated as received until cleared funds have been received by Barn to Box.

Where the Customer leaves the Storage Unit in an unreasonable condition, Barn to Box may charge the reasonable cost of cleaning, waste removal, repairs or reinstatement.

A minimum administration charge of £75 may apply where additional cleaning or waste removal is required.

The Customer shall be responsible for all reasonable costs incurred by Barn to Box in recovering unpaid Charges or enforcing this Agreement, including debt recovery costs, tracing costs, legal costs (where recoverable), storage transfer costs and administration costs.

The Customer shall pay any applicable VAT or other taxes properly chargeable in relation to this Agreement.

Where the Customer has more than one storage agreement with Barn to Box, Barn to Box may apply payments received against any outstanding balance owed by the Customer.

4.1 Storage Fees and all other Charges must be paid on or before the Due Date.

4.2 If any amount remains unpaid after the Due Date, Barn to Box may, without prejudice to any other rights or remedies available to it:

a. suspend the Customer’s digital access credentials and refuse access to the Facility and Storage Unit until all outstanding Charges have been paid in full;

b. attempt to collect payment using the Customer’s registered payment method;

c. contact the Customer using any contact details provided by the Customer, including email, telephone or SMS;

d. charge any reasonable administration or debt recovery costs permitted under this Agreement;

e. exercise its contractual lien over the Goods in accordance with Clause 5; and

f. commence legal proceedings to recover any outstanding debt.

4.3 Suspension of access does not terminate this Agreement.

Storage Fees and all other Charges shall continue to accrue until this Agreement ends in accordance with these Terms and Conditions.

4.4 If the Customer has received any promotional offer, discounted rate or free storage period which was conditional upon compliance with this Agreement, Barn to Box reserves the right to withdraw that benefit following a material breach of these Terms.

5.1 As security for payment of all sums owed under this Agreement, the Customer grants Barn to Box a contractual lien over all Goods stored within the Storage Unit.

5.2 Barn to Box may retain possession and control of the Goods until all outstanding Charges have been paid in full.

5.3 Where payment remains outstanding, Barn to Box may enter the Storage Unit, remove the Goods and relocate them within the Facility or to another secure location at the Customer’s risk and expense.

5.4 Barn to Box shall take reasonable care when exercising its rights under this clause but shall not be responsible for deterioration or damage arising solely from the nature or condition of the Goods, except where caused by Barn to Box’s negligence.

6.1 If the Customer fails to pay all outstanding Charges after receiving written notice, Barn to Box may sell or otherwise dispose of the Goods in accordance with this Agreement and applicable law.

6.2 Before exercising its right of sale, Barn to Box will give the Customer not less than 28 days’ written notice, requiring payment of all outstanding Charges or collection of the Goods.

6.3 Notice may be sent by email, SMS, post or any other contact method last provided by the Customer.

The Customer is responsible for ensuring their contact details remain accurate.

6.4 If the Customer fails to remedy the default within the notice period, Barn to Box may enter the Storage Unit and sell or dispose of the Goods without further notice.

6.5 Barn to Box will take reasonable steps to obtain the best price reasonably available in the circumstances but does not guarantee that any particular value will be achieved.

7.1 Any money received from the sale of the Goods shall be applied in the following order:

a. the reasonable costs of accessing the Storage Unit;

b. removal and storage costs;

c. sale or disposal costs;

d. outstanding Storage Fees and other Charges;

e. any other sums lawfully due to Barn to Box.

7.2 If the proceeds are insufficient to discharge the full amount owed, the Customer shall remain liable for the outstanding balance.

7.3 If the proceeds exceed the amount owed, Barn to Box will retain the surplus on behalf of the Customer for a reasonable period.

No interest shall be payable on any surplus retained.

8.1 If, in Barn to Box’s reasonable opinion, the Goods:

a. have no commercial value;

b. are unsaleable;

c. would cost more to sell than they are likely to realise; or

d. present a risk to health, safety or the environment,

Barn to Box may dispose of the Goods in an appropriate lawful manner.

8.2 Barn to Box may also immediately remove or dispose of any Goods where immediate action is reasonably necessary to protect persons, property or the Facility.

Where reasonably practicable, Barn to Box will notify the Customer as soon as possible after taking such action.

9.1 If this Agreement has ended and the Customer fails to remove all Goods from the Storage Unit, Barn to Box may treat those Goods as abandoned.

9.2 Barn to Box may exercise its rights under Clauses 6 to 8 in relation to abandoned Goods.

9.3 Storage Fees shall continue to accrue until the Goods have been removed, sold or lawfully disposed of.

9.4 Any property left outside the Storage Unit, within communal areas or elsewhere on the Facility may be removed immediately by Barn to Box.

The reasonable costs of removal, storage and disposal shall be payable by the Customer.

10.1 Subject to this Agreement and payment of all Charges, the Customer may access the Facility and the Storage Unit during Barn to Box’s published access hours.

10.2 The published access hours are currently 8:00am to 8:00pm, seven days a week, unless otherwise notified by Barn to Box.

10.3 Barn to Box may reasonably vary access hours from time to time for operational, maintenance, security or legal reasons. Where reasonably practicable, advance notice will be provided.

10.4 Access outside the published access hours is not permitted unless expressly authorised in writing by Barn to Box.

11.1 Access to the Facility is provided using Barn to Box’s authorised digital access system.

11.2 Before access is granted, the Customer must:
a. complete the online booking process;

b. accept these Terms and Conditions;

c. successfully complete Barn to Box’s identity verification process;

d. make payment of all Charges due at the time of booking;

e. satisfy the insurance requirements set out in this Agreement.

11.3 Digital access remains the property of Barn to Box and may be suspended, revoked or replaced at any time where reasonably necessary under these Terms and Conditions.

12.1 The Customer is responsible for keeping all digital access credentials secure.

12.2 The Customer must not:

a. share their access credentials with any unauthorised person;

b. permit any other person to use their Customer Portal or access account without permission;

c. attempt to bypass or interfere with the Facility’s security systems;

d. allow any person to follow them through security-controlled entrances without proper authorisation (“tailgating”).

12.3 The Customer remains responsible for the actions of any person accessing the Facility using the Customer’s digital credentials.

13.1 The Customer must notify Barn to Box immediately if:

a. their mobile phone used for access is lost or stolen;

b. they believe their access credentials have been compromised;

c. they suspect unauthorised access to their Customer Portal.

13.2 Upon receiving such notification, Barn to Box may suspend or replace the Customer’s digital access credentials until the security of the account has been restored.

14.1 Barn to Box uses electronic identity verification as part of its booking and security procedures.

14.2 Barn to Box may refuse access or terminate this Agreement if:

a. identity verification is unsuccessful;

b. false or misleading information has been provided;

c. fraudulent documentation is suspected;

d. Barn to Box reasonably believes access would create a security or legal risk.

14.3 Barn to Box reserves the right to request additional identification at any time where reasonably necessary for security, fraud prevention or compliance with legal obligations.

15.1 Barn to Box respects the Customer’s privacy and will not ordinarily enter the Storage Unit during the term of this Agreement.

15.2 However, Barn to Box and its authorised employees, contractors or agents may enter the Storage Unit where reasonably necessary:

a. in an emergency;

b. to prevent injury or damage to persons, property or the Facility;

c. where Barn to Box reasonably believes these Terms and Conditions have been breached;

d. where prohibited Goods are suspected to be stored;

e. where required by law or by any court, police force, emergency service, local authority or other competent authority;

f. to carry out repairs or maintenance affecting the Storage Unit or neighbouring units;

g. to exercise Barn to Box’s rights under this Agreement, including its contractual lien or right of sale.

15.3 Where reasonably practicable, Barn to Box will provide advance notice before entering the Storage Unit.

Where immediate action is required, entry may take place without prior notice.

16.1 Barn to Box may refuse access to the Facility or Storage Unit where:

a. any Charges remain unpaid;

b. the Customer is in breach of this Agreement;

c. Barn to Box reasonably considers that allowing access would present a risk to the safety or security of any person, the Facility or stored Goods;

d. access has been suspended under these Terms and Conditions;

e. access is restricted due to maintenance, emergency works or circumstances beyond Barn to Box’s reasonable control.

16.2 Barn to Box shall restore access as soon as reasonably practicable once the reason for suspension has been resolved.

17.1 The Customer acknowledges that Barn to Box operates CCTV and electronic access control systems throughout the Facility.

17.2 Electronic access records, CCTV footage and other digital security records may be used:

a. to protect the safety and security of the Facility;

b. to investigate incidents;

c. to prevent or detect crime;

d. to investigate suspected breaches of this Agreement;

e. as evidence in legal proceedings where permitted by law.

17.3 Barn to Box shall process all such information in accordance with applicable data protection legislation and its Privacy Notice.

18.1 The Customer shall use the Storage Unit solely for the storage of lawful Goods and for no other purpose.

18.2 The Customer must not:

a. use the Storage Unit as a residence, sleeping accommodation or place of business;

b. use the Storage Unit as a registered office or mailing address without Barn to Box’s prior written consent;

c. carry out manufacturing, repairs, servicing or assembly within the Storage Unit;

d. connect electricity, water, internet or any other utility or service to the Storage Unit without Barn to Box’s prior written consent;

e. interfere with or damage the Storage Unit, neighbouring units or any part of the Facility;

f. obstruct roadways, loading areas, fire exits, access routes or communal areas;

g. leave rubbish, unwanted items or packaging anywhere on the Facility other than in designated waste areas.

19.1 The Customer shall keep the Storage Unit in a clean, tidy and serviceable condition throughout the storage period.

19.2 The Customer shall immediately notify Barn to Box of any damage, defect or issue affecting the Storage Unit or the Facility.

19.3 At the end of this Agreement the Customer shall remove all Goods and leave the Storage Unit empty, clean and in good condition, allowing for fair wear and tear.

19.4 Where additional cleaning, waste removal, repairs or reinstatement are required due to the Customer’s breach of this Agreement, Barn to Box may recover the reasonable costs incurred. A minimum administration charge of £75 may apply where additional work is required.

20.1 The Customer and any person accompanying them must behave responsibly whilst on the Facility.

20.2 The Customer must not:

a. behave in a threatening, abusive or violent manner;

b. smoke or vape inside any building;

c. consume alcohol or illegal drugs on the Facility;

d. create excessive noise or disturbance;

e. interfere with the use or enjoyment of the Facility by other customers.

20.3 Barn to Box reserves the right to require any person behaving inappropriately to leave the Facility immediately.

Serious or repeated breaches may result in termination of this Agreement.

21.1 The Customer is responsible for ensuring that the Storage Unit is suitable for the Goods they intend to store.

21.2 The Customer is encouraged to inspect the Storage Unit before storing Goods and periodically throughout the storage period.

21.3 Barn to Box makes no representation or warranty that any Storage Unit is suitable for any particular Goods.

22.1 Barn to Box may refuse to permit the storage of any Goods, or require the Customer to remove any Goods, where Barn to Box reasonably believes that the Goods:

a. are prohibited under this Agreement;

b. present a health, safety or environmental risk;

c. may cause damage to the Facility or neighbouring Goods;

d. are unlawful to possess or store;

e. may expose Barn to Box to legal liability.

22.2 Where immediate action is required to protect persons or property, Barn to Box may remove or isolate such Goods without prior notice where permitted by law.

23.1 The Customer must notify Barn to Box of any change to their:

a. residential or business address;

b. email address;

c. telephone number;

d. emergency contact details,

within 48 hours of the change occurring.

23.2 Barn to Box shall be entitled to rely upon the last contact details provided by the Customer for all notices given under this Agreement.

24.1 Barn to Box will use reasonable endeavours to make the Facility and Storage Units available during the published access hours.

24.2 Barn to Box shall not be liable for any loss, expense or inconvenience arising from temporary interruption of access where such interruption is reasonably necessary for:

a. maintenance or repairs;

b. emergency works;

c. health and safety requirements;

d. security incidents;

e. utility failures;

f. internet, mobile network, cloud service or software outages;

g. failure of electronic access systems;

h. circumstances beyond Barn to Box’s reasonable control.

24.3 Barn to Box will use reasonable endeavours to restore normal access as soon as reasonably practicable.

25.1 All Goods are stored entirely at the Customer’s sole risk.

25.2 Barn to Box provides storage space only and does not take possession, custody or control of the Goods.

25.3 Subject to Clause 25.6, Barn to Box shall not be liable for:

a. theft of the Goods;

b. damage to the Goods;

c. deterioration of the Goods;

d. mould, mildew, condensation or corrosion;

e. vermin or insects;

f. loss of business;

g. loss of profits;

h. business interruption;

i. indirect or consequential loss.

25.4 Barn to Box’s total liability for physical loss of or damage to the Goods arising from its negligence or breach of this Agreement shall not exceed £100 in respect of any one storage agreement.

25.5 The Customer acknowledges that the limitation of liability in this clause reflects the fact that Barn to Box does not know the nature, value or condition of the Goods stored.

25.6 Nothing in this Agreement excludes or limits Barn to Box’s liability for:

a. death or personal injury caused by negligence;

b. fraud or fraudulent misrepresentation;

c. any liability which cannot lawfully be excluded or limited.

26.1 It is a condition of this Agreement that the Goods remain insured at all times for their full replacement value whilst stored at the Facility.

26.2 During the booking process the Customer must either:

a. purchase insurance offered through Barn to Box; or

b. confirm that they have arranged suitable insurance independently.

26.3 Where the Customer elects to rely upon their own insurance, they warrant that appropriate cover is in force for the full replacement value of the Goods throughout the storage period.

26.4 Barn to Box is not responsible for verifying the existence, validity or adequacy of any insurance arranged independently by the Customer.

26.5 If the Customer chooses not to purchase insurance through Barn to Box and their own insurance is inadequate, invalid or lapses, the Customer accepts full responsibility for any resulting loss or damage.

26.6 Barn to Box does not provide insurance advice and makes no representation that any insurance policy arranged through Barn to Box is suitable for the Customer’s individual circumstances.

27.1 The Customer shall indemnify and keep Barn to Box indemnified against all losses, liabilities, claims, damages, costs and expenses (including reasonable legal and professional costs) arising from:

a. the storage of the Goods;

b. the Customer’s use of the Facility;

c. any breach of this Agreement by the Customer or any person authorised by the Customer;

d. any injury, loss or damage caused by the Customer, their Goods or their actions.

27.2 This indemnity shall not apply to the extent that any loss results directly from Barn to Box’s negligence or breach of this Agreement.

28.1 The Customer is solely responsible for ensuring that the Goods and their storage comply with all applicable laws and regulations.

28.2 If Barn to Box reasonably believes that the Customer is storing Goods unlawfully or in breach of this Agreement, Barn to Box may take any action reasonably necessary to comply with its legal obligations or protect the Facility.

28.3 Such action may include:

a. refusing access;

b. entering the Storage Unit where permitted under this Agreement;

c. contacting the Police or other competent authorities;

d. providing information to law enforcement agencies;

e. removing or isolating dangerous Goods.

29.1 Where Barn to Box reasonably believes that any Goods present an immediate danger to persons, property or the environment, Barn to Box may take immediate action without prior notice.

29.2 Barn to Box may remove, isolate or arrange for the lawful disposal of such Goods where reasonably necessary.

29.3 Where reasonably practicable, Barn to Box will notify the Customer as soon as possible after taking such action.

30.1 Barn to Box shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure results from circumstances beyond its reasonable control.

30.2 Such circumstances include, but are not limited to:

a. fire;

b. flood;

c. storm;

d. lightning;

e. epidemic or pandemic;

f. war;

g. terrorism;

h. civil unrest;

i. industrial action;

j. interruption of electricity, water or telecommunications services;

k. internet, cloud hosting or software failures;

l. cyber attack or ransomware incident;

m. government action or legal restrictions;

n. acts or omissions of emergency services or competent authorities;

o. any other event beyond Barn to Box’s reasonable control.

30.3 Where reasonably practicable, Barn to Box will take reasonable steps to minimise the effects of such events and restore normal operation as soon as possible.

31.1 Barn to Box collects and processes personal information provided by the Customer in order to:

a. administer this Agreement;

b. process payments;

c. verify identity;

d. provide access to the Facility;

e. communicate with the Customer regarding their storage account;

f. comply with legal and regulatory obligations;

g. prevent fraud and protect the security of the Facility.

31.2 Barn to Box processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection legislation.

31.3 Barn to Box may share Customer information where reasonably necessary with:

a. payment service providers;

b. identity verification providers;

c. insurers where insurance has been purchased through Barn to Box;

d. debt recovery agents;

e. professional advisers;

f. law enforcement agencies or competent authorities where required by law or where reasonably necessary to prevent or detect crime.

31.4 Barn to Box may retain CCTV footage, access records, booking records and other security information where reasonably necessary for security, fraud prevention, legal compliance or the enforcement of this Agreement.

31.5 Full details of how Barn to Box processes personal information are contained within its Privacy Policy, available on request or via the Barn to Box website.

31.6 Where the Customer has consented, Barn to Box may contact the Customer regarding services, offers or promotions. The Customer may withdraw marketing consent at any time.

32.1 Any notice given under this Agreement may be sent by:

a. email;

b. SMS;

c. post;

d. through the Customer Portal where available.

32.2 Notices sent by email or SMS shall be deemed received on the day of transmission unless an error notification is received.

32.3 Notices sent by post shall be deemed received two Working Days after posting.

32.4 Notices from the Customer must be sent using the contact details published by Barn to Box.

32.5 The Customer is responsible for ensuring their contact details remain accurate throughout the storage period.

33.1 Either party may terminate this Agreement by giving the other at least 14 days’ written notice.

33.2 The Customer must remove all Goods from the Storage Unit and leave the Unit clean and in good condition no later than the termination date.

33.3 Where the Customer has paid Storage Fees beyond the termination date, Barn to Box will refund the Storage Fees relating to the unused period following the termination date. Refunds will be processed within 14 days of the Customer vacating the Storage Unit, provided all sums due under this Agreement have been paid and the Unit has been inspected.

33.4 No refund will be payable where:

33.5 If Goods remain in the Storage Unit after the termination date, Barn to Box may treat them as abandoned and exercise its rights under Clauses 5 to 9 of this Agreement.

33.6 Barn to Box may terminate this Agreement immediately where the Customer:

a. commits a serious breach of these Terms;

b. stores prohibited or illegal Goods;

c. provides false information during booking or identity verification;

d. behaves in a threatening, abusive or dangerous manner;

e. uses the Facility unlawfully.

33.7 Immediate termination shall not affect Barn to Box’s right to recover any outstanding Charges.

34.1 The Customer should inspect their Goods when removing them from the Storage Unit.

34.2 Any claim relating to alleged loss or damage should be reported to Barn to Box as soon as reasonably practicable after the Goods have been removed.

35.1 Termination of this Agreement does not affect:

a. any outstanding Charges;

b. Barn to Box’s contractual lien;

c. rights relating to abandoned Goods;

d. liability for damage caused during the storage period;

e. any clause intended to continue after termination.

36.1 Barn to Box may reasonably amend these Terms and Conditions from time to time.

36.2 Where any amendment materially affects the Customer’s rights or obligations, Barn to Box will provide at least 28 days’ notice.

36.3 If the Customer does not accept the revised Terms, they may terminate this Agreement before the changes take effect.

36.4 Continued use of the Storage Unit after the effective date of the revised Terms constitutes acceptance of the updated Terms.

37.1 These Terms and Conditions, together with the Customer’s booking confirmation and any documents expressly incorporated into them, form the entire agreement between Barn to Box and the Customer.

37.2 The Customer confirms that they have not relied upon any statement or representation not contained within this Agreement.

38.1 If Barn to Box delays or does not exercise any right under this Agreement, that does not amount to a waiver of that right.

38.2 If any provision of this Agreement is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

38.3 The Customer may not assign or transfer this Agreement without Barn to Box’s prior written consent.

38.4 Where there is more than one Customer, each Customer shall be jointly and severally liable for all obligations under this Agreement.

38.5 Nothing in this Agreement gives any third party any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

39.1 This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.

39.2 The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with this Agreement.

39.3 Before commencing court proceedings, the parties should use reasonable endeavours to resolve any dispute through discussion or another appropriate form of alternative dispute resolution where suitable.

PLEASE READ THE ABOVE CONDITIONS CAREFULLY AS BY ACCEPTING THE TERMS AND CONDITIONS YOU WILL BE BOUND BY THEM.

I/we consent to receiving correspondence from the facility owner by SMS to my mobile, email, post and by telephone.

I/we acknowledge that the above key points have been drawn to my/our attention and I/we have read and understood them.

I/we agree to be bound by the conditions of this Agreement.