Do I have to take out Barn to Box‘s contents protection or can I use my own self storage cover?
We would always recommend using our own specialist self storage contents protection, which in the event of a claim, will provide you with both the appropriate cover and dedicated support. Third party policies may not be able to provide this level of service in helping you process any claim.

Not all household insurances will cover you whilst your possessions are away from your home in a self storage facility. Your household policy might state it covers “contents away from home”, but usually that does not include cover in self storage, so please check the terms of your policy.
 Please remember it is your responsibility to keep your policy documentation valid and up to date.

Do I have to pay a deposit?
Yes. All customers are required to pay a refundable security deposit before storing. How much is dependent on the size room you choose. The deposit is fully refundable provided there is no damage to the room after you have vacated and no outstanding charges.

How much notice do I need to give before moving out?
We require 14 days notice before your chosen move out day.  

You can move out with less notice, but you will continue to be charged to the end of your notice period.

Can I upsize/downsize my storage space and change my move in date?
Yes. If you find the amount of things you have in storage has changed and you require either a smaller or larger room at any point during your stay or before moving in, provided we have room availability, you can change your room size. You just need to sign a new Customer Licence and move your goods from the one room to the other. Please contact us if you need to change the size or change your move in date.